Bev prides herself on providing an excellent service. However, if you are dissatisfied with any aspect of the service, you have the right to make a formal complaint.

 

As a member of Kings Chambers, my complaints are handled in accordance with our collective procedures. You can view Kings Chambers complaints procedure here, where a full copy of the procedure may be downloaded.​​

AI Mode conversation: BSB’s guidance on the transparency rules, which can be found on their website

The Legal Ombudsman (LeO)

If you are not satisfied with the final response to your complaint, or if we fail to respond to your complaint within eight weeks, you may have the right to complain to the Legal Ombudsman. This is the independent body that handles complaints about legal services.

 

The Legal Ombudsman will choose whether to look at your complaint based on specific time frames. You must refer your complaint to them within:

• Six months of receiving our final written response to your complaint, AND

• One year from the date of the act or omission you are complaining about, OR

• One year from when you should reasonably have known there was cause for complaint.

 

Legal Ombudsman Contact Details:

• Website: Legal Ombudsman Official Site

• Phone: 0300 555 0333

• Email: enquiries@legalombudsman.org.uk

• Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

 

You can view data regarding past decisions made by the Legal Ombudsman, including track records of complaints against specific providers, on the Legal Ombudsman Decision Data Page.​